If something isn't working, or if you need help during a vigil, write to us.
We read every message. We try to respond within one business day, faster when we can. If you are writing during an active vigil and the alert is not getting through, please put VIGIL at the start of the subject line so we see it immediately.
Bedside delivers via push notification first (free, breaks through silent mode if the recipient has the app installed) and falls back to SMS or email if the Receiver is not on the app. If a Receiver is missing the alert, check that they accepted notifications when prompted, that their phone has cellular or Wi-Fi service, and that they have not previously replied STOP to a Bedside text. You can also remove and re-add them to nudge a fresh invite.
Open the app, go to your circle, tap the Receiver, and remove them. Their contact information is deleted from our systems and no further messages are sent.
If you previously paid for Sender access and have switched phones, signed back in with a new account, or reinstalled the app, open Settings inside Bedside and tap Restore Purchase. Your $4.99 entitlement is associated with your Apple ID and will restore on any device signed in to that same Apple ID, subject to the original six-month term.
See Delete account for both in-app and out-of-app deletion paths.
Reply STOP to any Bedside text. You will receive one confirmation and then no further messages. To re-subscribe later, reply START to the same number. Detailed information on the SMS program is at Bedside SMS.
For requests related to your privacy (access, correction, deletion under GDPR, CCPA, or similar laws), see our Privacy Policy or email us at the address above. We respond to verifiable requests within 30 days.
Chemmo Holdings, LLC
Bedside
Email: admin@chemmoholdings.com